Category: Uncategorized
How Important is Real-Time Monitoring in Contact Centers
Businesses with customer contact centers need to be vigilant about what transpires between their customers and agents during the call. Are the agents adhering to compliance and quality guidelines? What exactly is going on in their contact centers...
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Leveraging Zoom’s Video SDK for Your Business
Video communication creates endless possibilities. Be it customer engagement or team collaboration, video conferencing solutions can be used in innumerable scenarios. Real-time communication solutions can be added to business setup for better com...
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Our Experience With WebRTC Signaling
When you are having a WebRTC solution build, you need to pay special attention to Signaling. It is the life-force for WebRTC. The debate that heats up now and then is over the use of standard signaling (such as SIP) vs. proprietary signaling. Whe...
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WebRTC solutions: an Enhancement to Your Unified Communication Suite
WebRTC + UC = Web-Based Unified Communication Unified Communications (UC) and WebRTC both are buzzwords, making rounds in the business space. The two are changing business communication forever! The connection between the two, the exact benefi...
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Optimizing Media Processing with MCU and SFU
Since its release, the WebRTC technology has been converting the internet browser into a powerful multimedia engine. It has brought together state-of-the-art real-time communications technologies: advanced audio and video codecs (Opus, H.264 code...
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High-Quality Streaming: WebRTC is Broadcaster’s Heaven
The Show Must Go On… The Coronavirus pandemic pushed almost two-thirds of the world’s population under lockdown. The pandemic forced individuals and businesses to change their usual work patterns. It also changed the consumption patterns...
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WebRTC in 2021 – What The Future Holds
WebRTC technology is by far the best offering in the Real-Time-Communication Industry. As the name suggests, it is a web-enabled technology for one to one as well as one to many video/audio calls, and instant messages. WebRTC is an open-source pr...
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WebRTC vs VoIP: a Clash or Coexistence?
The original showstopper WebRTC technology came buzzing to the fore and changed real-time communication for the better. But, before WebRTC, there was another superstar in the communication technology space - VoIP. VoIP or IP telephony enabl...
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A Guide To Ensure The Best UX For Your WebRTc Application
WebRTC is still an evolving and leading-edge space. Thus, a lot of opportunities are hidden in plain sight. We are still exploring the technology. And, as we gain more familiarity, more prospects are sure to surface. A large number of en...
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